Refund policy
RETURN & REFUND POLICY
Return Window We accept returns within 7 days of delivery. To be eligible for a return, items must be unworn, undamaged, and in their original packaging with all tags and certificates attached.
Non-Returnable Items The following items cannot be returned:
- Custom-made or personalised jewellery pieces
- Engraved items
- Earrings (for hygiene reasons)
- Sale or clearance items
- Gift cards
Return Process To initiate a return, please contact us at info@claudiama.com with your order number and reason for return. We will provide you with return instructions and a return address.
Refunds Once we receive and inspect your returned item, we will process your refund within 30 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Exchanges We are happy to exchange items for a different size or style, subject to availability.
Size Changes: As each piece is handcrafted, size adjustments may require remaking the piece entirely. If we do not have your desired size in stock, we will need to create a new piece for you.
Additional costs may apply for:
- Larger sizes requiring additional materials (gold, silver, platinum, gemstones)
- Any size change requiring a new piece to be handcrafted (labour and craftsmanship costs)
We will provide you with a detailed quote for any additional costs before proceeding with the exchange. If the exchange can be fulfilled from existing stock in the same style and different size, no additional cost will be charged.
Please contact us at info@claudiama.com to discuss your exchange and receive a quote.
Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at info@claudiama.com with photos. We will arrange a replacement or full refund, including return shipping costs.
Contact Us For return inquiries, please email info@claudiama.com.
Last updated: January 9, 2026