Shipping policy
SHIPPING POLICY
Processing Time Orders are carefully processed and packaged within 1-3 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods We ship via reliable carriers including Hong Kong Post, SF Express, and international courier services to ensure your jewellery arrives safely.
Delivery Times
- Hong Kong: 2-5 business days
- International: 7-21 business days depending on destination and customs clearance
Shipping Costs Shipping rates are calculated at checkout based on your location and order weight.
Packaging All jewellery pieces are carefully packaged in protective boxes to ensure they arrive in perfect condition.
Tracking Tracking numbers are provided for all orders so you can monitor your delivery.
Customs and Duties International customers are responsible for any customs duties, taxes, or fees imposed by their country.
Lost or Damaged Shipments Please contact us immediately at info@claudiama.com if your order arrives damaged or goes missing. We will work with you to resolve the issue.
Contact Us For shipping inquiries, please email info@claudiama.com